fiji9's Privacy Policy

1 Introduction and Purpose of the Policy

fiji9 ("we", "us", "platform") operates a safe and reliable online betting and casino service for users in Bangladesh. This Privacy Policy tells you how we collect your personal information, for what purposes we use it, where we store it, and how we keep it secure.

By using fiji9's services, you agree to the terms of this policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.

Our platform is for people aged 21 and above only. Identity verification and age confirmation are an integral part of our process.

2 What Information We Collect

fiji9 collects only the information necessary to provide its services. Below is a description of the different types of information:

2.1 Information Provided Directly by You

For registration and account management, we may collect the following information:

• Full name and date of birth
• Valid mobile number
• Email address
• National ID card or passport details (for identity verification)
• Payment-related information — such as bKash, Nagad, or Rocket account details
• Any information you provide when contacting customer support

2.2 Automatically Collected Information

When you use our platform, the following information may be recorded automatically:

• Device type, operating system, and browser information
• IP address and geographic location (up to country or region level)
• Page visit times, session duration, and navigation patterns
• Login and logout timestamps
• Transaction history and betting activity

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies — which help improve your experience, ensure security, and measure platform performance. Most browsers have the option to disable cookies — however, doing so may cause some services to not work properly.

3 Purposes for Using Information

Collected information is used for the following legitimate purposes:

• Account creation, identity verification, and age confirmation
• Processing financial transactions and handling deposits and withdrawals
• Providing technical support and customer service
• Detecting and preventing fraudulent activity
• Ensuring responsible gaming and monitoring unusual betting behaviour
• Improving service quality and personalising the user experience
• Sending information about bonuses, promotions, and system updates (based on consent)
• Complying with applicable legal and regulatory obligations

We never sell your information to third parties or transfer it for advertising purposes.

4 Information Sharing and Third Parties

fiji9 follows a strict privacy policy. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted technology and payment service providers — such as bKash, Nagad, and Rocket — to process your financial transactions. These partners are given access to your information only for the purpose of providing specific services and may not use this information for any other purpose.

4.2 Legal Obligations

Required information may be provided in response to valid court orders, government directives, or law enforcement requests. In such cases, we will always supply only the minimum information necessary.

4.3 Fraud Prevention

As part of anti-money laundering and fraud prevention processes, limited information may be shared with designated verification agencies.

5 Data Protection and Security

fiji9 has put in place high-standard security measures to protect your information:

• SSL/TLS encryption is used for all data transmissions
• Sensitive information is stored in an encrypted state
• Access is strictly controlled — only authorised staff can access the information they need
• Regular security reviews and vulnerability assessments are conducted
• An automated alert and lockout system exists for suspicious login attempts

However, no data transmission over the internet is completely secure. We make every effort, but we cannot guarantee absolute security. It is your own responsibility to keep your password confidential and to log out of your account after using an unfamiliar device.

6 Data Retention Period

fiji9 retains your information only for as long as necessary. Generally:

• Information for active accounts is retained for as long as the account remains open.
• Even after an account is closed, certain information may be retained for a defined period for legal, financial, or dispute resolution purposes.
• Transaction records are retained for the period specified under financial regulatory rules.
• Information related to fraud prevention may be retained for an extended period.

Once the defined retention period ends, information is securely deleted or anonymised.

7 Your Rights

As a fiji9 user, you have the following rights regarding your own personal information:

7.1 Right to Access

You may request a copy of the personal information we hold about you at any time.

7.2 Right to Correction

If there are any errors or inaccuracies in your information, you can contact us to have them corrected.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted — however, this may not be fully possible if it conflicts with legal obligations.

7.4 Right to Withdraw from Marketing Communications

Contact us at any time to stop receiving promotional messages. Service-related essential messages will continue to be sent.

7.5 Right to Lodge a Complaint

If you have any concerns about how your information is managed, you can contact our support team directly.

To exercise these rights, email [email protected] or contact our support team via live chat.

8 Responsible Gaming and Data Protection

fiji9 places the highest importance on responsible gaming. To this end, we may use information about your betting activity to identify unusual behaviour and provide assistance where needed.

Information you provide regarding self-exclusion or limit-setting is kept secure and used solely for your protection. To learn more about responsible gaming, visit our Responsible Gaming page.

9 Protection of Minors' Information

fiji9's services are for people aged 21 and above only. We do not knowingly collect or store the personal information of any minor.

If we are informed that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account.

10 Third-Party Links and Services

Our platform may occasionally contain third-party services or content. These external services have their own privacy policies, and fiji9 is not responsible for their data collection practices.

Payment gateways — such as bKash, Nagad, and Rocket — operate under their own privacy policies. Once a transaction is completed, financial information is processed in their systems and fiji9 has no control over that information.

11 International Data Transfers

Our servers and data processing infrastructure may be located in various countries. Your information may be transferred to countries where data protection laws differ.

In such cases, we ensure that appropriate safeguards are in place — such as Standard Contractual Clauses — so that your information remains properly protected.

12 Policy Changes and Updates

This Privacy Policy may be updated from time to time due to business needs, technological changes, or legal requirements. For significant changes, we will:

• Display a clear notice on the platform
• Notify you at your registered email or mobile number
• Include a summary of the changes on this page

Continued use of the platform after an update will be considered as your acceptance of the new policy.

13 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live chat: active 24/7 — support available in Bengali and English

We will try to respond to your request as quickly as possible.